Terms of Service

QPMS Cleaning Services (“QPMS”, “we”, “us”, or “our”) provides professional residential and commercial cleaning services across the Sydney metropolitan area.

Our registered business address is 1/799 Forest Road, Peakhurst NSW 2210, Australia. You may contact us at info@qpms.au or 1800 200 921.

We offer a range of cleaning services including, but not limited to, residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and window cleaning.

Service inclusions, frequency, and scope are confirmed in your quote, booking confirmation, or service agreement. Any work outside the agreed scope may require a revised quote and your approval before we proceed.

• Services are performed by trained, insured personnel using professional equipment and products unless you request otherwise in writing.
• We reserve the right to decline or discontinue service where a property poses health or safety risks, or where access or conditions prevent safe and effective cleaning.
• Photos or descriptions on our website are illustrative; actual service delivery follows your agreed scope.

Quotes provided via our website, phone, or email are estimates based on information you supply. Final pricing may change if the property size, condition, or scope differs materially from what was described.

A booking is confirmed when you accept a quote (or pay a deposit, if required) and we issue written confirmation by email or SMS.

You must provide accurate contact details, property address, access instructions, and any relevant information (pets, alarms, parking, special surfaces, allergies, or product preferences).

Prices are quoted in Australian dollars (AUD) and include GST where applicable unless stated otherwise.

Payment terms are specified at booking. We may require payment on completion, by invoice for commercial accounts, or a deposit for large or specialised jobs.

Late payments may incur reasonable recovery costs and suspension of future bookings until the account is settled.

If you dispute an invoice, you must notify us in writing within 14 days of the invoice date with reasonable particulars of the dispute.

We understand plans change. To avoid cancellation fees, please give us at least 24 hours’ notice to cancel or reschedule a confirmed booking.

Cancellations with less than 24 hours’ notice, or failure to provide access at the scheduled time, may incur a cancellation or call-out fee up to the value of the booked service, at our discretion.

If we need to reschedule due to weather, staff illness, or events outside our reasonable control, we will offer the next available time or a full refund of any prepaid amount for the affected visit.

You are responsible for ensuring safe access to the property at the scheduled time, including keys, codes, parking, and clearance of hazards.

Please secure valuables, cash, jewellery, sensitive documents, and fragile or irreplaceable items before we arrive. We are not liable for loss or damage to items not properly secured or disclosed.

You must inform us of any health conditions, hazardous materials, asbestos concerns, mould, pest infestations, or structural issues that may affect cleaning.

Pets should be secured or removed from work areas unless previously agreed. You are responsible for pet behaviour and any injury or damage caused by pets to our staff.

We strive for excellent results on every visit. If you are not satisfied with an aspect of a completed clean, notify us within 24 hours (or the period stated in your commercial agreement) with specific details and, where possible, photos.

We will arrange a reasonable re-clean of the affected areas at no extra charge where the issue is due to our service failure and not pre-existing conditions, undisclosed hazards, or scope limitations.

Our satisfaction guarantee does not cover normal wear and tear, permanent stains, damage that existed before cleaning, or results that cannot reasonably be achieved without specialist restoration.

QPMS maintains public liability insurance appropriate to our operations. Details are available on request.

To the maximum extent permitted by Australian Consumer Law and other applicable law, our liability for any claim arising from our services is limited to re-supply of the services or refund of the amount paid for the specific service giving rise to the claim.

We are not liable for indirect, consequential, or economic loss (including loss of profit, business interruption, or loss of data) except where such loss cannot be excluded by law.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or right you have under the Australian Consumer Law that cannot lawfully be excluded.

You may use our website for lawful purposes only. You must not attempt to gain unauthorised access, introduce malware, scrape content without permission, or use the site in any way that could harm us or other users.

Content on this website (text, images, logos, and design) is owned by or licensed to QPMS. You may not copy, reproduce, or distribute it without our prior written consent except for personal, non-commercial reference.

Third-party links on our site are provided for convenience; we do not endorse and are not responsible for external websites.

We collect and handle personal information in accordance with our Privacy Policy, which forms part of your relationship with us. By using our services, you acknowledge that you have read our Privacy Policy at www.qpms.au/privacy-policy.

We are not in breach of these Terms if delay or failure results from events beyond our reasonable control, including natural disasters, pandemics, government restrictions, utility failures, or industrial action.

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.

Before commencing legal proceedings, the parties agree to attempt to resolve disputes in good faith by contacting info@qpms.au. If the dispute is not resolved within 30 days, either party may pursue available legal remedies.

We may update these Terms from time to time. The “Last updated” date at the top of this page indicates when changes were made. Material changes will be posted on this website. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

For questions about these Terms, contact QPMS Cleaning Services at info@qpms.au, call 1800 200 921, or write to 1/799 Forest Road, Peakhurst NSW 2210.