Privacy Policy

The entity responsible for your personal information is QPMS Cleaning Services, located at 1/799 Forest Road, Peakhurst NSW 2210, Australia.

Our Privacy Officer can be contacted at info@qpms.au or 1800 200 921.

The type of information we collect depends on how you interact with us. We may collect:

• Identity and contact details: name, email address, phone number, and property or business address.
• Booking and service information: service type, preferred dates, access instructions, property details, and communications about your clean.
• Payment-related information: billing details and transaction records (payment card data is processed by secure third-party payment providers where applicable, not stored by us in full).
• Website and technical data: IP address, browser type, device information, pages visited, and cookies (see section 10).
• Marketing preferences: newsletter sign-up details and communication history.
• Feedback and complaints: surveys, reviews, satisfaction claims, and correspondence.

We collect personal information directly from you when you fill in forms on our website, call or email us, book a service, subscribe to our newsletter, or communicate with our team.

We may also collect information from property managers, employers, or other authorised representatives when they book services on your behalf, provided they have your consent or another lawful basis to share it.

Some technical information is collected automatically when you use our website through cookies and similar technologies.

We use personal information for purposes connected to our cleaning business, including:

• Providing quotes, scheduling, and delivering cleaning services.
• Communicating about bookings, access, service updates, and customer support.
• Processing payments, invoicing, and account management.
• Improving our website, services, and customer experience.
• Sending newsletters and promotional offers where you have consented or we are otherwise permitted by law.
• Complying with legal, insurance, and regulatory obligations.
• Managing complaints, disputes, and satisfaction guarantees.

Under the APPs, we generally collect personal information that is reasonably necessary for our functions and activities. Where required, we will seek your consent—for example, for certain marketing communications or optional data collection.

If you do not provide information we reasonably need to perform a service, we may be unable to provide a quote, confirm a booking, or complete the work safely and effectively.

We do not sell your personal information. We may disclose information to:

• Staff and contractors who need access to perform services (under confidentiality and security obligations).
• Professional advisers such as accountants, lawyers, or insurers where reasonably required.
• IT, email, hosting, and payment service providers that support our operations.
• Regulators, courts, or law enforcement when required or authorised by law.

Some of our service providers (for example, email, hosting, or analytics platforms) may store or process data outside Australia, including in the United States or other countries.

Where we disclose information overseas, we take reasonable steps to ensure recipients handle information in a manner consistent with the APPs, such as contractual protections or use of reputable providers with appropriate safeguards.

We implement reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Measures may include access controls, secure transmission where appropriate, staff training, and limiting access to those who need it for their role.

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as needed for the purposes for which it was collected, including to meet legal, accounting, insurance, and dispute-resolution requirements.

When information is no longer required, we take reasonable steps to destroy or de-identify it, unless we are required by law to retain it longer.

Our website may use cookies and similar technologies to remember preferences, maintain security, and understand how visitors use our site.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Where we use analytics tools, aggregated or de-identified data may be used to improve our website and marketing.

If you subscribe to our newsletter or opt in to marketing, we may send you cleaning tips, offers, and service updates by email.

Every marketing email includes a way to unsubscribe. You may also contact us at info@qpms.au to update your preferences.

We may still send transactional messages about bookings and services even if you unsubscribe from marketing.

You may request access to the personal information we hold about you, or request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, contact info@qpms.au with sufficient detail to identify you and the information concerned. We will respond within a reasonable period, usually within 30 days, as required by the APPs.

We may need to verify your identity before releasing information. In some cases, we may refuse access where permitted by law (for example, where access would unreasonably impact the privacy of others or is frivolous or vexatious).

If you have a complaint about how we handle your personal information, contact us first. We will investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our services are directed at adults booking residential or commercial cleaning. We do not knowingly collect personal information from children under 16 without parental or guardian consent. Contact us if you believe we have collected a child’s information in error.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing personal information.

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest version. Material changes will be published on this page. We encourage you to review this policy periodically.

For privacy enquiries, access requests, or complaints, contact our Privacy Officer at info@qpms.au, phone 1800 200 921, or post to QPMS Cleaning Services, 1/799 Forest Road, Peakhurst NSW 2210.